Organization Spotlight: Family Services, Inc. - Thriving Germantown (TG)

June 11, 2019

For this month’s organizational spotlight, we spoke with Angelo Knox. Mr. Knox is the Program Director for Thriving Germantown since its inception in 2017. He holds a Master of Arts degree in Management and Leadership and a Bachelor of Science in Psychology.


Can you describe your history and how your organization came to be?


Family Services, Inc. (FSI) is a 111-year-old non-profit organization that is part of the Sheppard Pratt Health System (SPHS). FSI is one of the oldest and most enduring nonprofit social service agencies serving Montgomery County. The mission of the agency is to “promote the resilience, recovery and independence of individuals and families across the life span through integrated mental and physical health, social service, and education programs, thereby strengthening communities.” The agency provides direct service programs in the areas of mental health, substance abuse, community support, early childhood, school-focused services, and domestic violence. Last year, our programs served close to 13,000 individuals through 268,199 service units in Montgomery (MC) and Prince George’s (PGC) Counties. While we have a bi-county footprint, there are programs that either by location or design focus on specific regions, communities and/or schools.

Can you briefly tell us about the work Thriving Germantown (TG) does with Captain James E. Daly Elementary School (DES)?

With a staff of four Family Service Coordinators (FSC), TG provides comprehensive family risk assessments and develop intervention plans within a "pathways" model, offering concrete steps toward problem resolution and resource linkage.  Each FSC provides intensive case coordination services, which includes the following:

  • Home visits
  • Regular follow-up with the child and their family
  • Outreach
  • Advocacy with community resources

What are the demographics of learners? 

A combined 87% of our learners are from El Salvador, Guatemala and Mexico. Our learners comprise of 79% female and 21% male. 

For readers who may not be familiar with the TG, what are somethings you would like them to know about your program/s?

Thriving Germantown (TG) Community HUB is a multi-generational, multi-sector care coordination project developed to alleviate the impact of poverty in the Germantown area starting with the Captain James E. Daly Elementary School (DES) Community. TG acts as a central clearinghouse that assess and tracks individual and family risk factors and establishes pathways for achieving measurable outcomes. Each FSC specializes in a specific risk area, which includes: Early Care & Education, Health & Wellness, Behavioral Health, and Household Sustainability (Economic Sustainability and Emergency Assistance).

Can you share a recent success story?

Angelica started with ESOL classes during the fall session and has continued taking classes throughout the entire school year. She has attended more than 80% of classes each session. Throughout the year, she has improved her vocabulary, pronunciation, and listening skills. Angelica has also reported more confidence in her speaking abilities and how she is happy to be able to speak with people in English in public places when she's out in the community. In addition to improving her English skills, Angelica has also become a leader in the classroom and other students often turn to her for additional support and help during class.

By Kairy Castro Barrios June 18, 2025
Last Friday, June 13th, 2025, MCAEL hosted its End-of-Year Celebration & Sharing Session, attended by adult English Instructors and program staff representing 24 programs from the MCAEL network. This End-of-Year Celebration was designed to bring ESOL professionals together to celebrate their dedication and commitment to helping a community of non-native English speakers learn English as a second language, thereby supporting them in their daily lives. Their passion for teaching English as a second language contributed to everyone's eagerness to share the ways their lessons work, teaching methods that engage learners, and identifying the specific instruction skills they'd like to develop. One English instructor mentioned that, towards the end of class, she plays "Hangman" with the learners to help with spelling words; so far, no one has been hanged! ๏ปฟ All English instructors and program staff share a common goal: to make a difference in their communities and make a direct impact on those around them. During this celebration, they were asked, “what inspired you to work in the ESOL field?" Instructors mentioned that enabling a community to learn English empowers them to grow and better integrate themselves within society. Brenda Voit, an ESOL instructor at the nonprofit Identity, mentioned that she is an English instructor who fulfills community needs and is passionate about the work she does. Christine Patton; an ESOL teacher at JSSA, spoke about her family’s personal experience emigrating from Germany to the United States and the shared frustrations of not knowing English, as well as navigating that experience in their daily lives. Christine views Montgomery County’s ability to provide free and accessible English classes as a reassuring sign of support. This invaluable resource can make a difference in the lives of many, creating a vibrant, growing coalition of Adult English learners. Kairy Castro Barrios MCAEL Intern
By Gerard Etienne June 17, 2025
This past Saturday, I was invited to speak at the Jewish Social Service Agency (JSSA)’s Learning English Together graduation ceremony – and what a wonderful event it was! The first thing that surprised me was the number of people in attendance: there were over 320 attendees, of which 146 were proud graduates. Even more impressive is the fact that there were another 150 graduates who did not attend the ceremony! But what stood out even more was how important this ceremony clearly was to so many of the learners. As a guest speaker, I joined the entrance procession and lined up with the graduates. The pride and excitement were palpable, not just among the learners, but among the instructors as well. Almost everyone was dressed up for the occasion. This was the first clue that these weren’t “just” English classes to the graduates—this was a meaningful milestone, a real achievement. As the ceremony progressed and certificates were awarded, several learners gave speeches. I found myself nearly in tears as I listened to them describe what learning English had meant in their lives. It would be easy to reduce ESOL classes to simply language instruction for immigrants—but these classes are so much more than that. ๏ปฟ They are a gateway to connection, self-expression, better jobs, and more education. They foster belonging, friendships, relationships, and a kind of freedom that only language can provide. For many learners, these classes are truly life-changing, as many of the student speakers described. And the fact that these classes were so meaningful to them is a testament to the care and quality of instruction that JSSA and its instructors have provided. As each speaker shared their story, I thought back to my own English-learning journey. I could relate strongly to their experiences: the feeling of isolation, the frustration of not being able to say the simplest things, the fear of picking up the phone, the avoidance and anxiety around engaging with others. And the feeling of sometimes being reduced to “someone who doesn’t speak English” – as if that’s all there was to me. Learning English is a way out of those limitations. It gives learners the chance to grow, to build relationships, and to show who they really are. Congratulations to the graduates!
By Emma Starr June 16, 2025
The Montgomery Coalition for Adult English Literacy (MCAEL), announces $1,465,853 in grants awarded to support adult English language learning programs across Montgomery County. Funding for the grants is provided in partnership with the Montgomery County Government, with the support of County Executive Marc Elrich and the Montgomery County Council. Adult English language learners experience life-changing benefits as participants in these programs, from being able to navigate the health system and their children’s schools, to attaining better-paying jobs. The goal of the MCAEL grants program is to increase the availability of adult ESOL (English for Speakers of Other Languages) services that support identified community needs and diverse populations, while also improving the quality of those services. Blanca, who was a teacher in Guatemala and is now a housekeeper, is currently enrolled in her third consecutive English language class. She says learning English has “made communication with doctors, teachers – everyone – easier. I have more confidence and am able to speak clearly with others.” Blanca hopes to eventually get a better-paying job so that “I can continue to raise my family in the U.S. while also supporting those still living in Guatemala. But my most important goal is to see my three children graduate from college.” This year, grants have been awarded to 24 organizations that provide 29 programs across Montgomery County, including eight brand new programs, both small and large in scale. In addition, MCAEL is actively pursuing the expansion of services to communities where adult ESOL learning opportunities are scarce and there are increased barriers to participation. MCAEL thanks the panel of community members who donated extensive time and energy to review and evaluate the grant applications. MCAEL also thanks the Montgomery County Government for increasing funding for program grants this year, as well as for their ongoing support of English language learning opportunities in Montgomery County. Read the complete Grants Announcement.