Organization Spotlight: Family Services, Inc. - Thriving Germantown (TG)

June 11, 2019

For this month’s organizational spotlight, we spoke with Angelo Knox. Mr. Knox is the Program Director for Thriving Germantown since its inception in 2017. He holds a Master of Arts degree in Management and Leadership and a Bachelor of Science in Psychology.


Can you describe your history and how your organization came to be?


Family Services, Inc. (FSI) is a 111-year-old non-profit organization that is part of the Sheppard Pratt Health System (SPHS). FSI is one of the oldest and most enduring nonprofit social service agencies serving Montgomery County. The mission of the agency is to “promote the resilience, recovery and independence of individuals and families across the life span through integrated mental and physical health, social service, and education programs, thereby strengthening communities.” The agency provides direct service programs in the areas of mental health, substance abuse, community support, early childhood, school-focused services, and domestic violence. Last year, our programs served close to 13,000 individuals through 268,199 service units in Montgomery (MC) and Prince George’s (PGC) Counties. While we have a bi-county footprint, there are programs that either by location or design focus on specific regions, communities and/or schools.

Can you briefly tell us about the work Thriving Germantown (TG) does with Captain James E. Daly Elementary School (DES)?

With a staff of four Family Service Coordinators (FSC), TG provides comprehensive family risk assessments and develop intervention plans within a "pathways" model, offering concrete steps toward problem resolution and resource linkage.  Each FSC provides intensive case coordination services, which includes the following:

  • Home visits
  • Regular follow-up with the child and their family
  • Outreach
  • Advocacy with community resources

What are the demographics of learners? 

A combined 87% of our learners are from El Salvador, Guatemala and Mexico. Our learners comprise of 79% female and 21% male. 

For readers who may not be familiar with the TG, what are somethings you would like them to know about your program/s?

Thriving Germantown (TG) Community HUB is a multi-generational, multi-sector care coordination project developed to alleviate the impact of poverty in the Germantown area starting with the Captain James E. Daly Elementary School (DES) Community. TG acts as a central clearinghouse that assess and tracks individual and family risk factors and establishes pathways for achieving measurable outcomes. Each FSC specializes in a specific risk area, which includes: Early Care & Education, Health & Wellness, Behavioral Health, and Household Sustainability (Economic Sustainability and Emergency Assistance).

Can you share a recent success story?

Angelica started with ESOL classes during the fall session and has continued taking classes throughout the entire school year. She has attended more than 80% of classes each session. Throughout the year, she has improved her vocabulary, pronunciation, and listening skills. Angelica has also reported more confidence in her speaking abilities and how she is happy to be able to speak with people in English in public places when she's out in the community. In addition to improving her English skills, Angelica has also become a leader in the classroom and other students often turn to her for additional support and help during class.

Image of Gerard Etienne, MCAEL's New Executive Director.
By MCAEL April 16, 2025
MCAEL is delighted to announce the appointment of Gerard J. P. Etienne as its new Executive Director. Gerard brings a depth of experience overseeing and growing large programs, most recently as Chief Program & Innovation Officer at the Jewish Council for the Aging (JCA). He will assume his new position at MCAEL on May 5, 2025. Gerard began his career as a mechanical engineer and then a management consultant for both small and large companies, focusing on intrapreneurship and innovation. He discovered his passion for mission-driven work through years of volunteering – leading him to a position as Director of the Vocational Services Program (VSP) at Interfaith Works, where he worked directly with immigrant job seekers, including non-English speakers, to help them overcome cultural and employment barriers. “Gerard brings a deep personal connection to MCAEL’s mission and a strong commitment to serving vulnerable and marginalized communities in Montgomery County,” said Sean Klein, MCAEL Board Chair. “His record of equity-centered leadership, along with his experience managing multidisciplinary teams and complex programs, make him the ideal choice to lead MCAEL into its next chapter.” ๏ปฟ "I am thrilled and honored to serve as MCAEL'S next Executive Director,” Gerard stated. “As a long-time Montgomery County resident and someone with lived experience as an English learner, MCAEL'S mission is deeply personal to me. It's a privilege to give back to my community and to help expand opportunities for adult learners across our county." Gerard’s family moved to the United States when he was a teenager, and he entered the American school system speaking no English. A Montgomery County resident for almost 40 years, Gerard and his wife raised two sons here. He and his wife are both avid fans of Arsenal Football Club (they never miss a game). They live in Silver Spring with their dog, Doug.
By Kayla Savoy March 24, 2025
Two years ago, MCAEL and the Islamic Society of Washington Area (ISWA) came together with a shared mission: to make English classes more accessible to the local Muslim community. ISWA, a vibrant religious organization, serves a diverse group of individuals from around the world. During our visit in November, we experienced firsthand how ISWA’s mosque transforms during the day into a dynamic learning space. The moment we arrived, we were warmly welcomed into the community breakfast—tables filled with fresh fruit, pastries, and lively conversations. Learners chatted eagerly, children laughed as they played, and there was a sense of excitement as classes began. What makes these classes truly unique is that they are structured to uphold religious practices, offering a space where women can learn in privacy and comfort. Each classroom is tailored to different English proficiency levels, ensuring that every student gets the encouragement they need. One of the most engaging aspects of the program is the rewards system for Level 2 beginner learners. At the end of class, learners can choose a prize, but there’s a catch! They must correctly pronounce the item’s name in English. The bigger the prize, the longer the sentence – from long children dresses to beautiful hijabs, bedazzled shoes or knitted blankets. With so many beautiful and fun prizes available, the classroom buzzes with excitement and chatter as learners share their sentences and new words they’ve discovered. Outside the classroom, the learning continues. Before heading to prayer, a wide table in the center of the space holds free groceries once a week for learners to take home with them. Bananas, fresh vegetables, pastries, and more. But before taking an item – again – they must first name it in English. This simple yet powerful exercise turns everyday essentials into an opportunity for learners to help each other, practice new words, and build confidence in their language skills. It’s been nearly two years since MCAEL and ISWA first collaborated to launch a Community Learning Group (MCAEL’s “starter” classes, established in areas with few English learning opportunities). Recognizing a growing need in their community, ISWA went on to apply for a Start-Up Grant, securing financial and professional development support to expand their program. Last year, they took another step forward by applying for and receiving an increased award through the Access Small Grant. MCAEL is thrilled to continue this incredible partnership with ISWA, working together to support learners and strengthen our community. To learn more about ISWA and our Grant Partners, click here .
Picture of WUMCO Help's location in Poolseville, MD.
By Kayla Savoy November 1, 2024
On Friday, October 25th, the MCAEL staff had the privilege of visiting WUMCO Help's facility in Poolesville, MD. What began as a quick journey to distribute our Adult English Language Program Directories turned into an insightful tour of WUMCO’s expansive ESOL classroom, designed for local residents, and their food pantry, where they provide shelf-stable goods and fresh produce to the community. Supported by a dedicated team of volunteers, community members, and local Boy Scout troops, WUMCO is committed to addressing food, language, health, and financial insecurities in Poolesville and the surrounding areas. We are proud to partner with WUMCO Help , which began with MCAEL as a Start-Up Grant recipient in 2023 and then grew to become an Access Small Grant recipient the following year. To learn more about WUMCO and the good work of all of our current Grant Partners, click here.